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How do I initiate a call when roaming? |
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When making a voice call while roaming, the country code is always required starting with 00 or +. |
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Can I send SMS to an international number and how much does it cost? |
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Yes. For information related to the cost of international SMS, please visit SMS section according to your tariff plan. |
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How can I set / reset my password for Voice Mail service? |
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You can reset your password through calling the service number 1255. |
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Can I divert (forward) Voice Mail messages to another number? |
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Is Voice Mail service applicable when Call Waiting is active? |
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When the customers line is busy and there is an incoming call, does the caller’s number appear while waiting? |
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Yes, wile waiting. But while busy the called ID will not appear. |
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Can I forward Voice SMS messages? |
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When call barring is activated can I Hold calls and have call waiting at the same time? |
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Can I call emergency numbers if my account is suspended? |
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Can we use call forwarding when using national roaming? |
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Yes, and the forwarded-to number must be in the international format. |
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Can I forward calls to international Numbers? |
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What happens if I bar outgoing international calls while roaming? |
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You will only be able to receive calls. |
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While roaming can the customer receive credit limits notification messages? |
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Can I make Conference Call without Call Hold service? |
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Can I transfer money from my Dahab account to a Kalimate through Customer Care? |
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Not throug Customer Care, but it is possible when calling the IVR on *1201. |
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Can I transfer money from my Kalimate account to another Kalimate account through Customer Care? |
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Not throug Customer Care, but it is possible when calling the IVR on *1200. |
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Can I block my ID when I make an international call while roaming? |
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Can I send the same SMS to more than one recipient? |
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Is there a delivery report that notifies me when my SMS fails to reach its destination? |
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Yes, and you can control this feature through your mobile handset. |
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How many characters can fit in a text message(SMS)? |
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70 Arabic, and 160 English. |
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What is the maximum file size allowed to be sent through an MMS? |
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What kind of files can I send by MMS? |
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You can send images, audio, video, and rich text. |
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Can I send an MMS to multiple friends? |
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Yes, but charges will be event based. |
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What is the difference between GPRS and WAP? |
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GPRS is a technology and WAP is a service. |
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If a recipient does not have settings for MMS, how long will it take to use the service? |
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Immediately after receiving the MMS settings through SMS. |
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Will I be charged for an MMS messages sent but not received? |
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Am I charged for Emergency calls made during international roaming? |
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No, all calls made to Emergency Numbers are free. |
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Will I be reimbursed or offered additional credit if I'm issued a defected SIM ? |
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You will get a new SIM card. |
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Are there any charges for SIM Swap? |
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Yes, for Individuals from the first time, and for Business from the second. |
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Are there any charges / usage charge for Call Hold service? |
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No, this service is free of charge for all Wataniya Mobile customers. |
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Is there a difference in cost between national and international SMS? |
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Yes. For details about the prices, please go to the section related to your calling plan. |
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